0
capcorner
0

Refund and Returns Policy

Home / Refund and Returns Policy

Refund and Returns Policy

At capcorner, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds may be accepted.

Return Eligibility

To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with original packaging whenever possible. We reserve the right to refuse returns that do not meet these conditions.

Return Request Period

Return requests must be submitted within 14 days of receiving your order. Requests made after this period may not be eligible for approval.

Non-Returnable Items

The following items may not be eligible for return or refund:

  • Items marked as final sale or clearance
  • Used, worn, washed, or damaged items not caused by shipping or manufacturing defects
  • Gift cards, if applicable
  • Personalized or custom-made items, if applicable

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos and order details in order to review the issue and provide a suitable resolution.

How to Start a Return

To request a return, please contact our support team before sending any item back. Include your order number, the reason for the return, and any relevant photos if the item is damaged or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Exchanges

Exchanges may be offered for damaged, defective, or incorrect items, depending on product availability. If an exchange is not possible, a refund or store resolution may be provided instead.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has entered processing or shipment, cancellation may no longer be possible.

Contact Us

If you have any questions about this Refund and Returns Policy, please contact us at:
Website: capcorner
Email: contact@capcorner.shop
Phone: 07397211929
Address: 27 Sandringham Rd, Northampton NN1 5NA