At capcorner, we understand that you may need to cancel an order in certain situations. This Cancellation Policy explains when cancellation requests can be accepted and how they are processed.
Order Cancellation Before Processing
Orders may be canceled if the request is received before the order has been processed or prepared for shipment. If your order has not yet entered processing, we will do our best to cancel it and issue a refund when applicable.
Order Cancellation After Processing
Once an order has entered processing, packing, or shipment preparation, cancellation may no longer be possible. In such cases, you may need to wait until delivery and then request a return according to our Refund and Returns Policy.
Shipped Orders
Orders that have already been shipped cannot be canceled. If you no longer want the item after shipment, you may request a return if the item is eligible under our return policy.
Non-Cancellable Orders
Certain orders may not be eligible for cancellation, including:
- Orders already shipped
- Final sale or clearance items
- Custom, personalized, or special-order items, if applicable
How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible with your order number and billing details. We will review the order status and confirm whether cancellation is still possible.
Refunds for Canceled Orders
If your cancellation request is approved, any eligible refund will be issued to the original payment method. Refund processing times may vary depending on your payment provider.
Store-Initiated Cancellations
We reserve the right to cancel orders at our discretion in cases such as pricing errors, product unavailability, billing verification issues, or suspected fraud. If we cancel your order, you will be notified and refunded when applicable.
Contact Us
If you have any questions about this Cancellation Policy, please contact us at:
Website: capcorner
Email: contact@capcorner.shop
Phone: 07397211929
Address: 27 Sandringham Rd, Northampton NN1 5NA
